Your enquiry has been emailed to our customer services team, who will respond to it as quickly as possible.
You can track your order here.
If an item has not been dispatched it is possible to change an item or an order at no cost. Please note: if you change an order after midday on the day of dispatch it's unlikely that we will be able to change the order as the order will have gone to the warehouse for preparation. If the item has been dispatched, the goods will need to be returned to us (click here to see our returns policy) and a collection charge of £65 for any sofa suite or corner sofa bed, £50 for a single sofa bed or £40 for any other item will be levied. Once received we will email you to confirm the change of order details within one working day.
If an item has not been dispatched it is possible to cancel an item or an order at no cost. Please note: if you cancel an order after midday on the day of dispatch it's unlikely that we will be able to cancel the order as the order will have gone to the warehouse for preparation. If the item has been dispatched, the goods will need to be returned to us (click here to see our returns policy) and a collection charge of £65 for any sofa suite or corner sofa bed, £50 for a single sofa bed or £40 for any other item will be levied. Once received we will email you to confirm the order cancellation details within one working day.
WorldStores strives to ensure that all goods arrive complete and without damage. Damaged or faulty goods must be reported as soon as is reasonable after the delivery - preferably within 24hrs of initial receipt of goods. We request that if any goods appear damaged on delivery then customers should refuse the goods and sign the courier's manifest as "damaged on delivery, item refused". If the goods appear superficially damaged (i.e. the packaging looks damaged) please accept the goods and sign the courier's manifest as "damaged on delivery".
If it's apparent that goods are damaged after the courier has gone please report the fault to us with a full description of the problem. We will then contact you to arrange collection of the damaged goods and organise the dispatch of new goods or organise the dispatch of spare parts.
We always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your purchase. However in the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund.
This meets all online retailers' legal obligations to customers under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days of delivery without having to give us a reason. Please note: the 7 working days start from the day after you receive your goods.
Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods. Please note that the buyer is always responsible for the carriage costs involved in the return of goods - this cost is £65 for any sofa suite or corner sofa bed, £50 for a single sofa bed or £40 for any other item returned and is the direct cost to us of recovering the item. This charge will be deducted from any refund processed. Transporting large goods carefully is expensive and we respectfully request that customers make themselves aware of these potential charges before purchasing.
We will credit your card with the net refund within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Please see our full terms and conditions on each site for further details.
REFUNDS WILL NOT BE PROCESSED UNLESS (a) THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A SALEABLE CONDITION (b) THE GOODS ARE ACCOMPANIED BY A FULLY COMPLETED RETURNS FORM WHICH MUST BE PLACED IN AN ENVELOPE AND AFFIXED TO ONE OF THE BOXES.
Some mattresses - namely memory foam mattresses - will arrive vacuum packed. Please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging. Please note that for reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty. Unopened or faulty mattresses however can be returned to us through our 7 Day No Quibble Refund policy above.
We sell over 50,000 different items and dispatches directly to you from several warehouses.As a result if you ordered more than one item type then your order may occasionally be dispatched from more than one warehouse and delivered using separate couriers. We request that you check your Order Confirmation Email first to verify that the items were in stock at the time the order was placed. If this does not resolve the issue please use our Track My Order system.
For comprehensive delivery information please see individual sites.
We do not hold any stock at our head office and we therefore cannot accommodate pick up from our head office. All orders are dispatched from our warehouses and we also cannot accommodate pick up at any of our warehouses at any time. Our head office is based in Twickenham, South West London.
We have a showroom located in the North West of England where customers can see a small selection of the brands we offer. We regret that we cannot display our entire online range in the showroom. It is therefore advisable to call the showroom beforehand to check if the specific products you are looking for are on display.
Showroom address: WorldStores, Champion Park, Arrowe Brook Road, Upton, Wirral, Cheshire, CH49 0UQ
Telephone number: 0151 678 1399
Opening hours: Monday to Saturday 9am - 6pm (except Wednesday when the showroom is CLOSED), Sunday 10am – 4pm
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) came into force in January 2007 and aims to both reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover electrical and electronic equipment. If the symbol below is found on any of your goods, it means that the product is classed as Electrical or Electronic Equipment and is covered by the WEEE Regulations.
WorldStores has joined the Distributor Take Back Scheme (DTS). As part of this scheme we ask that when you are finished with your old product you take it to your local collection facility to be recycled. You will be able to find your nearest collection facility by entering your postcode here. Or click here for approved collection facilities in UK counties. (UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is enough to fill the equivalent of 150,000 double decker buses. Much of the UK’s electrical and electronic waste ends up in landfill sites where toxins put communities at risk. Failure to segregate any type of recyclable material in the home will usually result in items being disposed of in a landfill site (buried in the ground in the UK) or being incinerated).